Field Service Management

Field Service Management

ADE Marketing provides field service management tools for appointment-based service teams. Use it to schedule work, assign technicians, track job status, and keep customers informed about their appointments (with consent).

What the Platform Supports

Scheduling

Create appointments, set time windows, and keep a clear calendar for the day.

Dispatch & Assignment

Assign jobs to technicians and keep the team aligned on who is going where and when.

Job Details

Store key information in one place (address, notes, instructions, and job history).

Status Tracking

Track job progress using simple statuses such as Scheduled, Assigned, En Route, On Site, and Completed.

Team Coordination

Share internal updates between office staff and technicians to keep work moving without confusion.

A Simple Workflow

  • Create a service job and preferred time window

  • Assign a technician

  • Track job status through completion

  • Send appointment/service updates to customers who have opted in

  • Close out the job with notes for your records

Manage the field like a pro

If a customer opts in, the platform can be used for customer care / informational messages related to an existing appointment or service request, such as:

  • Appointment confirmations

  • Appointment reminders

  • Scheduling changes

  • Technician arrival/ETA updates

  • Two-way customer support related to service

We do not use this program for promotional or marketing text messages.

Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out. Reply HELP for help.

Who This Is For

This is designed for teams that run scheduled appointments, including:

  • HVAC

  • Plumbing

  • Electrical

  • Appliance repair

  • Pest control

  • Landscaping

  • Garage door service

  • Cleaning and other appointment-based services

FAQ

Do customers have to receive text updates?
No. Text updates are optional and only sent if the customer opts in.

What types of texts are sent?
Appointment confirmations, reminders, scheduling updates, and service-related support messages.

Can technicians receive internal reminders?
Yes. Internal coordination messages can be used for scheduling and job assignment updates.

How do people opt out?
They can reply STOP at any time.

 

ADE Marketing
Houston, Texas
info@ademarketing.biz

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